1. Order Processing Time
-
Orders are typically processed within 1–3 business days after payment is confirmed.
-
During peak seasons, holidays, or promotions, processing may take slightly longer.
-
You will receive an email confirmation once your order is shipped, including tracking details.
2. Shipping Destinations
We offer worldwide shipping. Our services cover:
-
North America
-
Europe
-
Asia
-
Australia
-
Middle East
-
Selected countries in Africa and South America
(Please note: Some countries may be excluded due to customs restrictions.)
3. Estimated Delivery Time
Delivery times vary based on location and shipping method:
| Region | Estimated Delivery Time |
|---|---|
| USA, Canada | 7–15 business days |
| Europe | 10–18 business days |
| Australia & NZ | 10–20 business days |
| Asia | 7–15 business days |
| Middle East | 12–22 business days |
| Rest of World | 15–30 business days |
Note: These are estimates; actual delivery may vary due to customs or local carrier delays.
4. Shipping Charges
-
Shipping fees are calculated at checkout based on your destination and product weight.
-
We may offer free shipping on select items or promotional offers.
5. Customs, Duties & Taxes
-
International orders may be subject to customs duties, taxes, or import fees.
-
These charges are not included in our prices and must be paid by the customer upon delivery.
-
Calyuva is not responsible for any delays caused by customs processes.
6. Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking number. You can track your shipment via the carrier's website or contact us for updates.
7. Lost or Delayed Packages
-
If your order is significantly delayed or not delivered within 40 business days, please contact us.
-
We will investigate with the shipping partner and offer a suitable resolution.