1. Order Cancellation
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Before Shipment:
You may cancel your order within 12 hours of purchase by contacting us at calyuva01@gmail.com or via WhatsApp at +91 8685968347.
After this window, the order may already be processed or in transit and cannot be canceled. -
After Shipment:
Once the order has been shipped, it cannot be canceled. In such cases, you may be eligible for a return or refund (see below).
2. Refunds
Refunds are processed in the following cases:
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Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with clear photos or video proof.
Upon approval, we will either issue a full refund or ship a replacement at no extra cost. -
Lost or Undelivered Packages
If your package is not delivered within 40 business days, we will initiate an investigation. If the item is confirmed lost, a full refund will be issued. -
Non-Refundable Cases
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Orders delayed due to customs clearance or weather disruptions
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Minor delays within estimated shipping timelines
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Items returned without prior approval
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Change of mind after item is shipped
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Registered Business Name: Jai Trading Co.